Our phone number is (616) 429-0505 - after hours choose extension 19 to leave a voice message. Hours are 9am - 6pm M-F and 10am - 1pm on Saturdays.

Quite a few customers have email problems. Common causes of this are misconfigurations of the email client itself. The default settings for Parrett Internet's mail system is as follows:

E-Mail Setup:

• E-mail address: login@parrett.net
• Pop3 account: login
  (note: Eudora and Claris Email combine the Pop3 Account
  and Pop3 server into one field so the this field is not
  used, but the Pop Server is login@pop.parrett.net)
• Pop3 password: same as login password
• Pop server: pop.parrett.net
  (note: Eudora and Claris Email this would be login@pop.parrett.net)
• Smtp server: smtp.parrett.net

Another common problem with email is large attachments being sent to your email box. Strongly encourage your friends, family, co-workers and other corespondents to limit file attachments sent to you to 1MB or below. While there is no limit on the size of the email that can be sent to you through our service, email clients tend to handle large files attached to email poorly over a modem connection.

Setup Support for the following programs are available online. More programs will be added as the pages are developed.

Outlook Express

Eudora Email

Q. I can't read my email.

A. Check Your Email Settings Due to recent changes in our email system, it is very important that you check your email settings if you are having trouble connecting to the mail server. Your POP3 server (incoming mail server) should be pop.parrett.net and your SMTP server (outgoing mail server) should be smtp.parrett.net. Please be aware that any setting to just parrett.net or parrett1.parrett.net will not work. Please call our office if you need any assistance. (if your email is working, then you do not need to adjust these settings.) Online Help for setup of Outlook Express and Eudora are available.

Q. What is the access code needed for the Easy Internet CDROM?

A. parrettsj

Q. Can't connect Error Message = "Cannot establish network connection please check network settings in the control panel and try again."

A. Restart your computer. Click Start-> Settings-> Control Panel-> Network. Select "TCP/IP -> Dial up adapter" and choose properties. Goto the "WINS Configuration" tab. Make sure that it is set to "Disable WINS Resolution." Check the "IP Address" tab and make sure it's set to "Obtain an IP address automatically." Check the "DNS Configuration" tab and make sure it is set to "Disable DNS." Hit "OK" until you get out of the network control panel. It will want to reboot your system. After letting it reboot try connecting again. If it still doesn't work try removing all network components and re-installing Internet Explorer off of the Easy Internet CD-ROM. If after all the preceding steps fail please call our office.

Q. Can't connect Error Message = "Cannot establish network connection please check password and username and try again."

A. Restart your computer, and double click on the Internet icon. At the Connect to Parrett dialog box RETYPE your username and password then hit connect. If this doesn't resolve the problem call our office and we will check our end to ensure the user id and password are valid.

Q. Can't connect error message = "Cannot find host www.parrett.net."

A. From the desktop area open "My Computer" then the "Dial-Up Networking" folder. Double click on the "Parrett" icon. Then enter your user name and password and hit connect. After you are connected go to the desktop area and double click on "The Internet" icon. It will then open the browser and find our home page. You must be connected via modem to us for ANY Internet application to work.

Q. Can I use WebTV with Parrett Internet?

A. Absolutely, but support is limited only to the successful connection of the unit to our system, support for the WebTV system and its features are the responsibility of WebTV or its retailers. see http://www.webtv.com/products/getting_webtv/open_isp_howto.html

Q. My Windows 95 computer isn't connecting to the Internet when I click on "The Internet" icon. Why don't I see the "Connect to Parrett" screen before the Web Browser comes up and then I get a "Cannot find site http://www.parrett.net/.

A. Sometimes Windows Internet Explorer forgets to use the Parrett Connection. You can easily beat it back into submission by opening the "My Computer" Icon and then the "Dial-up Networking" folder. Then simply double click the Parrett Icon and connect. Then go back to your desktop and double click "The Internet" icon. It should then remember that it's supposed to use us. <grin>

Q. Why can't I send or receive email?

A. For "Outlook Express" check the following settings. Launch "Outlook Express" click once on Tools->Accounts->Mail->Parrett Mail->Properties->Servers. Make sure that the outgoing mail SMTP server is set to smtp.parrett.net and that the incoming mail POP3 server is set to pop.parrett.net. Make sure also that your Account name (user name) is typed in all lower case.
Other email programs will have similar configurations.

Q. Is there a database of everyone's email accounts in the world?

A. There are a few databases of email addresses out there, but none of them have Everyone's email address. Try http://people.yahoo.com/ or try http://www.bigfoot.com/ .

Q. Before when I closed Internet Explorer it would ask me if I wanted to close the connection to Parrett. It doesn't ask me that anymore. Why? And how do I get disconnected?

A. To turn this feature back on do the following steps. First Click "Start", then "Settings", and then click "Control Panel." Next double click "Internet", then click the "Connection" tab. Click the "Settings" button and then click the "Disconnect if idle for XX minutes" check box to select it, and then click OK. Note that XX is a number of minutes you can adjust up or down.

Q. I've got a K56flex modem but I seem to be connecting at slower speeds. Why can&rsquot I connect at faster speeds?

A. There are many factors to consider when it comes to connect speeds. First check to make sure that you are dialing into our 56K line (556-5656). To modify the phone number you are dialing start by double clicking the "My Computer" icon. Next double click the "Dial-Up Networking" icon. Then right click on the "Parrett" icon. Finally left click on "Properties." You should now be able to edit your phone number. Left click on "OK" when you are done. Second check to see if there is an updated driver for your modem especially if you have a K56flex modem. The V.90 standard is what you should look for when obtaining a new driver. Drivers are available from most modem manufactures and an easy way to find them is to visit the following site: http://www.k56flex.com/flexupgrade.html The third factor to consider is line noise on your phone line. Some phone lines are noisier than others and are susceptible to interference thus resulting in slower connect speeds. You can try unplugging extra phones and other devices that are on the same phone line and see if this improves your connect speeds. As a last resort have your phone company check out your line.

There is additional information about this subject and other related subjects at http://www.k56flex.com/ and http://www.56k.com/ .

Q. I have all this webspace, what do I do with it?

A. You are allowed space on our servers (depending on your account) for your homepage. If you want us to design your Web Pages please call our office at 429-0505 and we will set up a time to meet with you and discuss your needs and wants. If you would like to do it yourself you will need to create the homepage using an HTML editor such as HotDog which is available on our "Easy Internet CD-ROM". Then upload it to our servers via FTP (we suggest a client such as WS FTP available on the Internet or on the "Easy Internet CD-ROM"). Just point the program to www.parrett.net, log in with your user name and password, and place the files into the "public_html" directory. Make sure your main Web page is named index.html or index.htm when you upload it into your public_html directory. Your initial homepage will show up when someone goes to "http:www.parrett.net/~username" .

Q. How do I connect to AOL through my Parrett dial-in account?

A. Make sure that you are connected to us then go into your setup in AOL and choose "Edit Location". In the edit menu change the network type to TCP/IP. Then choose save and click ok. You should then be able to connect to AOL by hitting the "Sign On" button.

Q. I get disconnected after so many minutes of idle time. Why did Parrett disconnect me?

A. There are three possibilities that can cause this. First right click on "The Internet" icon. Left click "Properties", then "Connection." Make sure "Connect to the Internet using a modem" is checked. Click on "Settings" button and the "Dial-Up Settings" window will come up. Make sure that the "Disconnect if Idle for more than XX minutes is set to however long you want to set it for. Second check to make sure that only "TCP/IP" is checked under "Server Types" in the "Parrett" window. To get there double click "My Computer", then double click "Dial-Up Networking." Right click "Parrett" and then left click "Properties." Click on "Server Types" and your there. See Example above. Third, line noise (static), modem problems, phone companies, and solar flaresJ can also cause this problem.

Q. When I go to send email I get and error that says "..error some recipients were rejected by the mail server.." why is this?

A. Whenever you encounter this error it means that the format of the email address is incorrect. A valid email address MUST consist of a username, an @ symbol, and a valid domain. For example: mailto:joeblow@someisp.com or mailto:support@parrett.net . Check to ensure that the email address is valid.

Q. I have the Easy Internet CD-ROM, how do I install these other programs onto my computer?

A. From the "EZ Net Setup" window highlight the program you wish to install and click the "Install" button, then follow the prompts.

Q. In the Internet Explorer I seem to have lost my toolbar. I no longer see my "Forward, Backward, Stop, Mail buttons. Where did they go and how do I get them back?

A. You can get these bars back in one of two ways. First if all the toolbars along the top are gone, you should click on "View" at the top and then choose the various toolbars that you desire. This will put a check next to them and return them to the Internet Explorer program. Second, if for some reason you have only lost one of the toolbars you can right click in the space between, or at the end of, the buttons. You will see a list of the different toolbars; simply put checks next to the ones you wish to be displayed.

Q. When my modem dials out to log in I keep getting a line is busy response. Why is this and how can I correct it?

A. You may get a busy response if the system is down for maintenance or if our modem pool is overly busy on that line. Fortunately we have two phone numbers: 429-1492 (normally used for 33K modems and below) and 556-5656 (normally used for 56K modems). If you have trouble getting through on one number you may temporarily change to the other number. To change the phone number you are dialing double click on the "My Computer" icon, then double click on the "Dial-Up Networking" icon. Finally double click on the "Parrett" icon. You may now change the phone number and click "Connect." Once you are connected simply launch your Internet Browser and you should be set.